Frequently Ask Questions

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, please contact us at virtuouscharm2@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Damaged clothing must be reported within 3 days of purchase in order to be accepted for a return or exchange.

We will notify you once we’ve received and inspected your return. If your return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Most of the time no. We can try to find a certain print for you though our retail partners. There is no guarantee we can locate it but we will try our best to get it for you.

Unless an item is returned and placed back into inventory, once our items are gone they're gone! In the cases when a returned item is loaded back into our inventory it does become available again on our website - so check back just in case, we'll keep our fingers crossed for you!

We accept all major credit cards, PayPal, Apple Pay, and Google Pay

Please check each item description carefully if the item is a pre-order for the expected ship date. Preorders cannot be canceled or changed in any way once the order is placed. Pre-order items are considered Final Sale and cannot be returned or exchanged once received. 

Address changes, size changes, etc. will not be able to be edited once the order is placed due to the volume of pre-orders. Please order carefully. 

Due to the volume of orders, please allow a few days for your entire order to ship once we receive the garments. We will ship items out in the order that we receive the product.

Discount Codes and Promotions are offered for a limited time and only one discount code can be used per order. Discounts are not automatically applied to your order unless stated. The code must be entered at check out. Discount codes cannot be combined with any other offer and cannot be applied to previous purchases. Additional exclusions and restrictions may apply.

All sale prices are subject to change without notice. Items listed as Clearance, Final Sale, Last Call, Warehouse Sale etc. are Final Sale. Items marked down 50% off or more, are automatically considered to be 'Final Sale.' No returns, exchanges, refunds, or store credits will be offered for these products. No exceptions.

We're so sorry to hear the item you purchased didn't meet your expectations. Your satisfaction is extremely important to us and as long as you meet the criteria for our return policy and reach out to us within14 daysof receiving your order, we'll do what we can to get your item returned and have you shopping again in no time!